In the interests of hygiene, Moda Jewellery accepts the return of FAULTY goods only. In the case of receiving faulty goods or shortages please notify us within 7 days and return the faulty goods within 14 days from the date of receipt. We will offer a coupon/credit note for the shortage / returned item(s) which you can use on your next order. We do not send out replacements. Returned goods must be in the ORIGINAL PACKAGING and not used, otherwise a coupon/credit note cannot be issued. We recommend using Royal mail recorded delivery (parcel over 1kg can be sent by standard parcel) and keeping your proof of postage. Returns are sent at your own expense. Coupon/credit notes will be sent for all out of stock items too.
A returns form must be completed and sent with the goods, otherwise we cannot process your return. Please click the link to download and print the form Moda Jewellery Return Form